Guest Relation Officer
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Job Descriptions:
- Greeting guests: The officer welcomes guests upon arrival, ensuring they feel valued and comfortable. They provide necessary information about the facility, services, and amenities.
- Handling inquiries and complaints: Responding to guest inquiries, requests, and complaints is an essential duty. The officer addresses concerns promptly and professionally, ensuring guest satisfaction and resolving any issues that may arise.
- Providing information: They share information about nearby attractions, dining options, transportation, and other relevant details.
- Coordinating services: Guest Relation Officers liaise with various departments such as housekeeping, maintenance and Security. They coordinate special requests and communicate guest preferences to provide personalized service.
- Organizing events and special requests: Guest Relation Officers may assist in organizing special events, celebrations, or meetings, catering to guest requirements and preferences.
- Maintaining records: They keep accurate guest records, update guest profiles, and ensure confidentiality of personal information.
Job Specifications:
- Male or female, minimum 30 years old
- Bachelor's degree in hospitality or other related fields
- Ability to perform filing and record keeping task
- Computer skills Microsoft Word, Excel, PMS
- Good communication skills in and Khmer and English
- Be professional, humble, honest and helpful
- Able to work shift (morning, afternoon and night shifts)