Operations Supervisor
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Job Descriptions:
- Ensure the leasing of stores, food courts, playground and other free spaces.
- Develop marketing and PR plan for the market in order to increase the business activities in the market.
- Oversee and verify all leasing documents such as agreements, amendments, renewals, termination, and other important documents to make sure that they are organized, up-to-date, and secured.
- Ensure that all rental fees are on time and accurately collected in accordance with the market’s rental fee policies and ensure that the collections of account receivable are within the annual plan/KPI.
- Manage petty cash.
- Prepare budget plan for operational and financial expense in order to ensure operational efficiency and profitability of the market.
- Develop operational policies and workflow in order to carry out the tasks productively, consistently, and efficiently, and finally support the market operation.
- Ensure that the company property is well-maintained and in good condition.
- Effectively control and lead Admin and Bookkeeping, Leasing and Marketing, Maintenance, Security, and Cleaning team in order to ensure the smooth running of the market.
- Maintain strong and vigorous relationship with all store vendors and deal with day-to-day complaints/problems arising in accordance to the Market’s Policy and Procedure; and work closely with relevant departments/top managements and build rapport with customers, tenants, staffs under supervision and local authorities to cause convenience in work processing and ensure the safety or no violation from outside.
- Ensure that the daily to daily operations are operated in accordance with the internal compliance/policies.
- Performed other tasks assigned by Management.
Job Specifications:
- Bachelor Degree or Master Degree of Marketing, Business Administration or other related-fields.
- Minimum 3 years of working experience in operations, customer service; and 1 - 2 years in management roles from retail or commercial industry.
- Good command of English proficiency, Chinese is an advantage.
- Excellence communication and interpersonal skill.
- Strong leadership, team leading/management, motivation and problem-solving skills.
- Good time management, tasks allocation, monitoring and controlling.
- Ability to complete multi-tasking at once.
- Able to work under pressure and overtime as required.